IT Systems Administrator

SI-BONE is a fast-growing, publicly traded medical device company that is an industry pioneer in minimally invasive sacropelvic solutions. Our mission is to help patients rise up and reach for the stars, and our vision is to work together as the global leader to make sacropelvic conditions universally recognized and effectively treated through innovation, evidence, education, and advocacy.

SI-BONE® is focused on helping patients in one of the most under-served, under-diagnosed, and under-treated areas in orthopedics, the sacroiliac (SI) joint. SI-BONE developed an innovative, patented implant to fuse the SI joint. The iFuse Implant System® provides a less invasive alternative to traditional sacroiliac (SI) joint fusion surgery and has been used in over 90,000 procedures to date.

We are a medical device company that is focused on improving the lives of patients with sacroiliac pelvic conditions. We are looking for people who are passionate about our mission and who are willing to work hard to achieve it. We are also looking for people who are:

• Agile: We work in a fast-paced environment and need to be able to learn and adapt to change quickly.
• Creative: We embrace creativity, and we need people who are not afraid to challenge the status quo.
• Team Players: We roll-up our sleeves and work together as one team to achieve our goals.

General Responsibilities:

The IT Systems Administrator supports the organization’s technology operations by maintaining secure, reliable, and efficient infrastructure across servers, networks, cloud services, endpoints, applications, and user accounts. Configures, monitors, and troubleshoots systems to sustain availability, performance, and business continuity while applying appropriate security controls, access standards, updates, and maintenance practices. Provides responsive technical support to users, investigates incidents, resolves service issues, and helps prevent recurring problems through accurate documentation and continuous improvement. Partners with internal technology teams, business stakeholders, and external vendors to implement changes, coordinate service delivery, strengthen system resilience, and ensure that technology services meet operational needs. The role requires practical knowledge of enterprise infrastructure, cloud environments, identity and access management, endpoint technologies, networking, and systems administration, along with sound judgment, clear communication, and a service-oriented approach.

Specific Responsibilities and Skills:

· Administer Windows, Azure, cloud systems, servers, storage, and core IT services.

· Manage accounts, permissions, authentication, and employee access.

· Maintain and troubleshoot switches, wireless networks, firewalls, VPNs (Global Protect), and related services.

· Support endpoint deployment, patching, software distribution, and device security.

· Monitor performance, capacity, backups, availability, and disaster-recovery readiness.

· Investigate incidents, resolve root causes, document solutions, and escalate as needed.

· Apply security controls, vulnerability remediation, logging, and compliance requirements.

· Maintain documentation and asset records; coordinate upgrades, vendors, and infrastructure changes.

· Provide help desk support to users by diagnosing and resolving technical issues.

· Provide escalated support to helpdesk staff and end users.

· Administer virtualization and hypervisor environments, including VM provisioning, resource allocation, and host maintenance.

· Manage Microsoft 365 and collaboration services, including Exchange Online, Teams, SharePoint, and OneDrive.

· Automate routine administration and reporting using PowerShell or comparable scripting tools.

· Support employee onboarding and offboarding, including account provisioning, hardware imaging, and access revocation.

· Test and validate backup and disaster-recovery procedures, including periodic restore verification.

· Participate in an on-call rotation and perform scheduled after-hours maintenance windows.

· Track IT assets, licenses, and renewals; support technology procurement and budget planning.

· Administer Cisco Meraki cloud-managed networking, including MX security appliances, MS switches, and MR wireless access points; manage dashboard configuration, firmware updates, VLANs, SSIDs, and network monitoring and alerting.

Knowledge, Education and Experience:

· Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.

· Three or more years administering IT systems, networks, or enterprise infrastructure.

· Knowledge of Windows Server, Microsoft 365, Active Directory or Entra ID, DNS, DHCP, TCP/IP, and virtualization.

· Experience with endpoint management, backups, monitoring, and service-desk tools.

· Understanding of cybersecurity, access controls, patch management, and compliance.

· Strong analytical, organizational, communication, and documentation skills; able to prioritize independently and provide after-hours support when required.

…