Staff Technical Program Manager, Enterprise Transformation

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Remote

Travel Required: Less than 15%

Job Summary

As a Staff Technical Program Manager, Enterprise Transformation, you will lead complex, cross-functional programs that span Product, Engineering, Data, Security, Operations and business teams.

You will initially focus on two strategic areas: the implementation and adoption of PatientPoint’s Customer Data Platform and the advancement of AI initiatives across Product and Technology.

This is a senior individual contributor role for someone who can bring structure to ambiguity, connect work across functions, and drive complex programs from strategy through execution and adoption. You will create clear visibility into priorities, dependencies, risks, decisions and outcomes while helping teams move from emerging ideas and initiatives into scalable, repeatable execution.

What You’ll Do

Enterprise Program Leadership

• Lead complex, cross-functional transformation programs spanning Product, Engineering, Data, Security, Operations and external partners.
• Build integrated plans across priorities, milestones, dependencies, risks, decisions and readiness.
• Establish clear operating cadences and executive visibility for complex programs.
• Anticipate risks and dependencies and drive resolution before they materially impact outcomes.
• Bring the right leaders together to resolve cross-functional issues and drive timely decisions.
• Translate strategic priorities into executable plans with clear ownership and measurable outcomes.
• Step into ambiguous or high-priority initiatives where additional structure and program leadership are needed.
• Help shape and drive strategic AI initiatives across Product and Technology and structure to pilots and cross-functional initiative.

Customer Data Platform

• Lead end-to-end program execution for the Customer Data Platform across Data, Product, Engineering, Ad Tech, Security, Privacy and business teams.
• Coordinate platform implementation, integrations, dependencies, readiness and adoption.
• Ensure CDP initiatives have clear ownership, milestones, success measures and decision paths.
• Connect technical delivery to business use cases and adoption.
• Create visibility into program health, risks, dependencies and outcomes for senior leaders.
• Engineering, Data and Security leaders to support responsible and practical adoption.

Cross-Functional Leadership

• Serve as a senior program leadership partner to Product, Engineering, Data and business leaders.
• Challenge assumptions, commitments and plans constructively when risks or dependencies are not sufficiently understood.
• Escalate material risks or unresolved decisions with clear context and a recommendation.
• Influence across functions without relying on direct authority.
• Partner with the broader Tech PMO team to strengthen consistent program and portfolio practices.

What We Need

• 8+ years of technical program, transformation or technology delivery experience.
• Demonstrated success leading complex, multi-team technology programs.
• Hands-on experience delivering a Customer Data Platform implementation, from vendor selection or build through integration and adoption.
• Experience working across Product, Engineering, Data, Security, Operations and business teams.
• Strong technical literacy and credibility with Product, Engineering and Data leaders.
• Deep experience in integrated planning, dependency management, risk management and executive communication.
• Ability to create structure and momentum in fast-moving, ambiguous environments.
• Strong stakeholder-management and facilitation skills.
• Demonstrated ability to influence across functions without direct authority.
• Strong systems thinking and the ability to connect technology execution to business outcomes.

Desired Experience

• Experience leading platform implementations, vendor integrations or technology transformation programs.
• Experience helping teams adopt AI or other emerging technology responsibly, moving from pilots to scaled, governed practice.
• Experience in healthcare or another regulated environment, including privacy and security review.

What You’ll Need to Succeed

• You create clarity from ambiguity.
• You anticipate issues rather than simply report them.
• You can operate strategically while still getting close to the work when needed.
• You challenge constructively and bring recommendations, not just problems.
• You build alignment across teams with different priorities and perspectives.
• You drive accountability without unnecessary process.
• You are comfortable leading work where the path is not fully defined.
• You build trust across technical and business teams.

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