Director, Strategic Relationship Exec I

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary:

The Strategic Relationship Executive I is a senior, client-facing sales leader responsible for growing, strengthening and retaining partnerships with large health systems and aggregator customers. The role centers on consultative, solution-based selling and long-term account development, aligning PatientPoint’s engagement solutions with customer communication goals.

Serving as a trusted advisor to senior executives, the Strategic Relationship Executive drives product adoption, identifies growth opportunities, and expands PatientPoint’s presence across complex healthcare networks. The Strategic Relationship Executive will orchestrate Sales Directors on cross-sell and expansion opportunities while also coordinating across our implementation and customer success teammates. Success requires strong executive presence, relationship-building expertise, and the ability to lead strategic planning that enhances provider engagement, broadens market reach, and improves patient access and outcomes.

Working Conditions:

• This is a field-based position so heavy and frequent travel required to network headquarters and regional practices; expect a minimum of two days a week in the field.
• 50% travel expected.

What You'll Do:

Drive Account Growth Through Consultative Sales

• Identify opportunities to expand and deepen existing customer partnerships by understanding organizational priorities and recommending aligned PatientPoint solutions.

• Lead discovery conversations that uncover customer needs and translate them into impactful marketing and communication programs.

• Accountable for achieving customer growth and engagement metrics while reducing churn.

Build and Maintain Executive Relationships

• Serve as the primary point of contact for assigned strategic customers, developing strong relationships with executive sponsors, decision-makers, and influencers.

• Maintain consistent communication with customer to ensure alignment, satisfaction, and long-term partnership success.

• Increase the number of contacts at the assigned practice to ensure continuity in case of attrition at the practice

Strategic Customer Expansion & Planning

• Partner with customer to understand strategic initiatives and develop customized plans that support awareness, engagement, and adoption of PatientPoint products.

• Identify opportunities to introduce additional solutions that increase value across the partnership.

• Collaborate with the Market Leader to build and execute account plans focused on expansion and sustained partnership growth.

Deliver Customer Presentations & Business Reviews

• Lead virtual and in-person meetings to present product enhancements, campaign ideas, and strategic recommendations.

• Conduct strategic quarterly business reviews with customer leadership to assess performance, highlight successes, and identify next-step opportunities with an innovative mindset.

Performance Monitoring & Optimization

• Track utilization and campaign performance metrics to evaluate effectiveness and recommend optimizations that support customer goals.

• Use Customer Segmentation data and insights to inform future opportunities and strategic recommendations.

Cross-Functional Collaboration

• Work closely with sales, implementation, and customer success teams to ensure smooth execution of customer initiatives. Especially close collaboration with CSE who owns operational aspects of customer success.

What We Need:

• 4+ years’ experience selling into provider practices, health systems, academic medical centers or large physician group setting.

• Consultative Selling Skills: Ability to understand customer challenges and position solutions that address business objectives.

• Customer-Facing Confidence: Strong communication skills across in-person, virtual, and written interactions.

• Exceptional analytical, communication, and presentation skills.

• Ability to influence and build consensus across diverse teams and leadership levels.

• Field Presence: Must reside within the assigned region with ability to be in the field within your customer region 50%+ of the time for customer meetings, events, and individual practice visits.

• Transportation: Must have valid driver’s license and reliable transportation to customer sites.

• Proficiency in CRM tools.

Desired Qualifications:

• Bachelor’s degree with 5+ years of experience in account management, sales, or business development, preferably in healthcare or digital marketing.

What You'll Need to Succeed:

• Deep knowledge of practice operations.

• Demonstrated success in strategic planning, project execution, and business development.

• Exceptional analytical, communication, and presentation skills.

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