Seasonal Intake Specialist (Part-time, Thrive, DPT)

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

AI Proficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

• Explorer (Level 1) — Uses AI daily to boost personal productivity
• Builder (Level 2) — Creates workflows and tools that elevate the whole team
• Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Role

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

All of our PTs work 100% from home within the US. US only. This is a Part-time position with hours fluctuating between 10 hours/week and 24 hours/week. While hours will vary between 10-24 per week, the exact number of hours is determined by the company and may change week to week. Seasonal Intake Specialists must be available to work the assigned number of hours and cannot choose a specific number within that range.

What you’ll be doing

• Lead video and audio onboarding consultations with members at the start of their journey.
• Deliver a welcoming, personalized introduction to the program to set each member up for success.
• Capture and synthesize the information shared to enable a smooth, high-quality transition to the treatment PT.
• Prepare clear handoff notes and collaborate with PTs to ensure continuity of care.
• Help members overcome initial barriers, building confidence and readiness to begin treatment immediately after the call.
• Review and annotate recorded video and chat interactions to support quality assurance and help train and improve Sword’s digital care products.
• Contribute to team initiatives and cross-functional projects aligned with Sword’s strategic priorities.
• Work with Intake Leads and Clinical Operations leadership to develop and scale digital care delivery processes

What you need to have

• You need to have DPT (Doctor of Physical Therapy)
• At least 3 years of clinical experience
• Must be a licensed physical therapist
• Experience in the treatment of musculoskeletal disorders
• Excellent interpersonal skills and ability to engage members
• Extremely comfortable with technology and navigating multiple platforms at once
• Ability to think outside the box and adapt to a hands-off approach
• Adaptability to rapidly evolving processes without intimidation
• Hard-working and able to handle the pressure of a fast-paced environment
• Comfortable working a flexible schedule, between 10 and 24 hours/week, with schedule availability for the following month at least 30 days in advance

Role Commitment & Schedule

This role guarantees a minimum of 10 hours per week, with the potential to increase to 24 hours based on operational needs and forecasts.

This is a seasonal position guaranteed for at least 3 months, with the potential for extension of another 3 months and conversion to a permanent role based on individual performance and business needs.

This job description is not all-encompassing, and Sword Health reserves the right to modify it at any time. There may also be opportunities to contribute to other operational requirements as they arise.

Work Hours

This is a part-time position with hours fluctuating between 10 hours/week and 24 hours/week and is fully remote. US only.

Compensation Range

Total (Base + Volume) Compensation: $41 to $52/hour on average (base rate plus volume-based incentive, excl. variable), with a higher base for bilingual candidates.

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