Manager, Technical Services

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Hims & Hers is scaling a multi-site sterile and nonsterile manufacturing network spanning 503A compounding pharmacies, a 503B outsourcing facility, and a peptide active pharmaceutical ingredient (API) manufacturing site. The Manager, Technical Services is the site-level technical owner responsible for executing process verification, cleaning validation, and technology transfer activities, driving process optimization, and resolving equipment and process issues at their assigned facility. This role reports to the Director, Technical Services and works closely with site Operations, Quality, Engineering, and Maintenance to keep manufacturing running reliably day to day, while supporting process development, capital equipment installation, equipment qualification, and requalification work as the site grows.

You Will:

Process Verification

• Execute process verification activities for compounded preparations and manufacturing processes at the site, confirming that critical process parameters and in-process controls are consistently met.
• Author and execute process verification protocols and reports, and maintain supporting data packages for audit and inspection readiness.
• Flag process drift or emerging trends to site leadership and the Director, Technical Services, and recommend corrective action.
• At sterile sites, plan and execute site-level aseptic process simulations (media fills) in line with network standards set by the Director, Technical Services, and support any related investigations.

Cleaning Validation

• Execute the site's cleaning validation program, including cleaning method verification, swab and rinse sampling, and acceptance limit checks for compounding, filling, and processing equipment.
• Author and execute cleaning validation protocols and reports, and manage the ongoing cleaning verification/monitoring schedule for the site.
• Assess the cleaning validation impact of new products, equipment changes, or campaign changes at the site, and escalate revalidation needs to the Director, Technical Services.

Tech Transfer

• Support and execute technology transfer of new products, formulations, and processes into the site, including transfers from R&D or from other manufacturing sites.
• Coordinate site-level activities against transfer protocols, ensuring critical process parameters and acceptance criteria are met during transfer runs.
• Partner with R&D, Quality, and Operations to document a smooth, well-supported transition from transfer to routine commercial production at the site.

Process Optimization

• Identify and lead site-level continuous improvement projects to increase process robustness, throughput, and consistency.
• Analyze process and yield data to identify optimization opportunities, and implement changes through the site's change control process.
• Partner with Operations to translate optimization initiatives into standard work and operator training updates.

Equipment Troubleshooting

• Serve as the site's first-line technical resource for diagnosing and resolving equipment performance issues, breakdowns, or unexpected results on compounding, filling, sterilization, or API processing equipment.
• Partner with site Engineering and Maintenance to identify equipment-related root causes and implement fixes that restore or improve reliability.
• Support commissioning and start-up troubleshooting for new or upgraded equipment during site qualification and launch phases.

Process Investigations

• Lead or support root-cause investigations for process-related deviations, yield losses, and quality issues at the site.
• Drive corrective and preventive actions (CAPA) to closure, and verify effectiveness of implemented changes.
• Maintain clear, defensible investigation documentation suitable for internal review and regulatory inspection.

Regulatory Inspection Support

• Participate in FDA and state board of pharmacy inspections as the site's technical subject matter expert, providing front-room or back-room support as needed.

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